Refund policy
UPR Tech Return & Refund Policy
Last Updated: 2/11/25
At UPR Tech, we are committed to delivering high-quality gym products. If you're not completely satisfied with your purchase, we’re here to help! Below is our Return & Refund Policy, outlining how you can return items, request a refund, and what conditions apply.
📦 Returns
We accept returns within 30 days of the delivery date for eligible items. To qualify for a return:
✅ Proof of purchase (order confirmation or receipt) is required.
✅ Returns must be initiated within 30 days of receiving your order.
To start a return, contact us at: dallin@upr-tech.com with your order number and reason for return.
💰 Refunds
Once we receive your returned item and inspect it, we will process your refund.
✅ Approved Refunds:
- Refunds are issued to your original payment method within 5-7 business days after processing.
- You will receive an email confirmation when your refund has been issued.
🔄 Exchanges
We can replace items if they are defective or damaged. If you need an exchange, email us at dallin@upr-tech.com with photos of the issue.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- If your return is approved, we will provide the return shipping address and instructions.
📌 Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company (it may take time before your refund is officially posted).
- If you still haven’t received your refund, contact us at dallin@upr-tech.com.
⚠️ Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, email us at dallin@upr-tech.com with your order number and clear photos of the issue within 7 days of delivery. We will send a replacement or offer a refund as necessary.
📩 Contact Us
For any questions regarding returns or refunds, contact us at:
📧 Email: dallin@upr-tech.com